The company: Manufacturer of grain handling and storage equipment
The situation: Rapid growth that creates many manufacturing management challenges including a growing number of delays, errors and labour costs.
Implementation of a complete IPSO SMB system by involving the CASA and IPSO teams
Mapping processes, analyzing resource planning and determining solutions to be implemented
Standardize products and services, model orders, prepare MRP and program recipes in the CASA configurator
Write technical procedures, train representatives, write technical documentation, create a continuous improvement committee and implement the DMS system.
Saves approximately 2,400 team hours (previously dedicated to the administrative processing of errors)
Reduction of one audit contact person, replaced by a Customer Service Project Manager
Annual reduction of more than 4,000 hours of bid preparation time, a 50% reduction.
15% increase in the number of annual submissions
90% reduction in order errors
Increased customer satisfaction